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Syndicated Studies from Westport Consulting Group
and FGI Research:
Global Electronic Banking Systems:
Preparing for the 21st Century
Previous global electronic banking surveys (see below) have proven the need for a
comprehensive periodic assessment of the state of global electronic banking systems, key
providers and their impact on multi-national corporate decision making.
Please download the
brochure for the new survey. It contains background, specifics on
the research and subscription information.
Global
Electronic Banking Survey II:
The Corporate Perspective
Click here
to see American Banker article on this study.
Click here
to see US Banker article on this study.
[These are Adobe Acrobat .pdf files; if you don't have an Acrobat Reader, click here.
Global Electronic Banking Survey I:
The Corporate Perspective
Click here to
see American Banker article on this study.
Until Westport's first Global Electronic Banking Systems Survey, there was no publicly
available research concerning the current state of global electronic banking (including
cash, securities processing and trade finance transactions) that looked at current options
or future trends from the corporate client perspective. While some banks conduct
proprietary research in the field, and a few publications poll selected banks from
time-to-time on their capabilities and future plans, very little has been written in the
trade press on the subject.
Clearly, a continuing need exists to create a comprehensive global perspective on the
state of electronic banking systems, key providers, and the impact their actions have on
corporate global electronic banking decisions and activities. However, to be actionable,
this data must meet rigorous standards. It must be:
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Objective and beyond
anecdotal or unique circumstances |
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Projectable to key
markets |
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Repeatable to insure the
ability for timely, accurate and efficient updates |
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Comprehensive in
providing global information obtained in a legal and fair fashion |
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Experience-based in
interpreting the data from both a technical and market perspective |
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Linked
statistically and analytically to a base-line (created in the 1995 Global EB Survey)
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About The Studies
The form of the studies are in-depth telephone surveys of corporations using global
electronic banking systems provided by the major financial institutions. Global electronic
banking systems are defined as computer-based systems designed to execute some combination
of cash, securities or trade transactions between at least two regions of the world (i.e.,
North America, Latin America, Western Europe, Southeast Asia, Australia/New Zealand and
The Pacific Rim).
Respondents are qualified as substantially involved in the selection, design and
management of their institution’s policies regarding global electronic banking
systems. The largest corporations in the world (as defined by Fortune
magazine’s Global 500 minus any banking organizations), are screened to determine
whether they employ global electronic banking systems. Approximately one-third of the
qualifying corporations are interviewed in depth. A companion universe of middle-market
corporations (defined as having annual sales averaging $500MM), are also surveyed to
identify commonalties and differences in their electronic banking needs and solutions.
The Questionnaire
We use a core set of questions designed and tested in previous proprietary studies and our
Global Electronic Banking Surveys. These are supplemented with questions designed
exclusively for each study in cooperation with the sponsors' Steering Committee. All
questions are thoroughly pretested prior to full fielding. Past questionnaire sections
have been devoted to:
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Types of electronic banking systems now
in use (details by application and geography) |
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Likes and dislikes
regarding systems now in use |
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Changes desired and
expected in systems now employed |
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Expected short- and
long-term trends in global electronic banking |
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Reasons for considering
available systems |
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Reasons for choosing or
not choosing electronic banking systems considered |
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How the system selection
was accomplished:
— who was involved
— criteria considered |
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Key differentiators of
providers in final decision set |
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Expected changes in the
application of global electronic banking systems |
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Suggestions for designers
of global electronic banking systems of the future |
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Internet, intranet and
e-commerce interfaces and integration with treasury systems |
The data collected regarding likes, dislikes and changes desired
includes both specific functional changes as well as changes involving more affective
desires such as look and feel of systems and the ease of accomplishing specific tasks.
The data collected provide a thorough understanding of today’s application of global
electronic banking systems (what they can and can’t do, and whose systems are best at
what), a user-based analysis of where the industry is headed and what tomorrow’s
systems must be like to appeal to tomorrow’s users with confirmation or changes in
direction, attitudes, preferences and vendors since 1995.
Interviews are conducted by persons who share the respondents’ native language.
English-speaking interviews are conducted from Chapel Hill, North Carolina while
interviews in other languages are conducted from various European-based research
affiliates. To insure valid results, FGI’s quality control supervisors carefully
monitor all interviews. In addition, survey sponsors have the opportunity to monitor
interviews from their offices or homes.
The Analysis, Report and Presentation
The data is thoroughly analyzed including breakdowns by region, industry category, size of
institution, current and planned use of electronic banking systems, and global electronic
banking system provider.
The report is designed to be action-oriented for financial services management. The text
features extensive tables and graphs that highlight results.
Westport Consulting Group and FGI Research make a half-day on-site, teleconference or
video conference presentation to each client. (Direct out-of-pocket expenses for any
travel associated with these presentations are charged in addition to the sponsor’s
survey fee.)
Custom Analysis
Should a client desire additional analyses, FGI Research employs any sort of analytic
technique requested. These might include discriminate analysis, analysis of variance,
factor analysis, regression analysis and artificial intelligence-based modeling techniques
such as genetic modeling and neural network analysis. Custom analyses may be supplied in
either hard copy or electronic form.
Consulting
Senior consultants from Westport Consulting Group and FGI Research are available for
consulting beyond the half-day presentation on a time-plus-expense basis.
More Information
E-mail us on our Ship-to-Shore contact page for additional
information and pricing or with any questions on these studies.
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